Data We Collect and Why We Use It
When you register, we collect your name, email address, phone number and the account wallet details you provide — including the e-wallet identifier linked to your DANA, OVO or GoPay account. Every deposit and withdrawal transaction is logged against your account ID for verification and dispute
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resolution purposes. We also collect device identifiers and session data when you access the lobby from a mobile browser or app, which helps us detect unusual login activity and keep your account secure. If you contact our support team, the conversation record is stored so we
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can follow up accurately. We do not collect payment credentials such as full card numbers or wallet PINs — those stay inside your DANA, OVO or GoPay app. Data is processed only where permitted by applicable local law and in eligible regions. We retain transaction records
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for the period required by our operational and legal obligations, after which records are deleted or anonymised. You can request a copy of the data we hold about you at any time by contacting us through the channels listed in the Support section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.